4
 min read

Auckland Hospital Case Study

Arkturus identifies $1 million plus in budget savings for lab testing.

THE OPPORTUNITY

With population and patient numbers on the rise, ADHB was facing increasing costs and the prospect of delays in delivering laboratory testing.

It recognised the need to future-proof its process efficiency while optimising a scarce health budget and providing a platform for the best patient outcomes. A project was formed with hospital staff and Arkturus consultants to analyse the Lab’s processes to identify opportunities to streamline the delivery of test results.

THE SOLUTION

Arkturus’ process mining tool was able to create a highly accurate digital twin of how the Test Laboratory operates.

Using existing financial, operational and test-results data from multiple systems, Arkturus’ process mining tool was able to create a highly accurate digital twin of how the Test Laboratory operates. The resulting process visualisation dashboards showed the journey from originating a test request through each of the process stages, to reporting the results. Arkturus highlighted issues with test duplication and billing, based on a factual representation of actual events – with no guesswork involved.

KEY OUTCOMES

The combined project team was able to use Arkturus to refine the process and identified a potential annual cost savings of $1m plus through eliminating unnecessary repeat tests. Further outcomes included: 

-  Creating accurate digital twin of how the lab operates
-   Identifying issues in test duplication and billing
-   Recovering millions in revenue per annum due to elimination of inefficiencies, exceptions and variations
-   Mitigating of cost increases as testing volumes rise
-   Establishing process for continuous improvement

“Arkturus quickly produced an interactive model of our Lab testing processes that identified opportunities to save in excess of $1M per year by minimising unnecessary repeat tests. Cost savings like this are crucial in hospitals where savings can be reinvested in resources and development opportunities.”
Dan Hunt - GM Pathology and Laboratory Medicine